Shipping policy

Delivery and Return of Boxes

Boxes are delivered by your local postal carrier. Proof of delivery is not obtained. Actual delivery times may vary for you depending on:

• our stock availability;
• your delivery address;
• when you place your order; and
• circumstances impacting delivery by the postal service.

We reserve the right to use alternative delivery methods without prior notification. You will not hold us responsible for any delays, outside our control, which relate to the delivery of boxes.  It is your responsibility to report all lost or undelivered boxes online within 7 days of the expected day of delivery. If your shipment does not fit through your letter box and you are out when it is delivered, your postal carrier should leave a card at the address with information about collection or re-delivery. The postage provider will hold the box for 18 days before returning it to us and it is your responsibility to contact them to arrange receipt of the box as soon as you can. Due to the nature of our products, we cannot be held responsible for refunding or replacing the box if this process has not been followed.